Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
* Products priced under $20
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 35 days after delivery
35 day exchange/refund and return of goods- Our policy lasts 35 days. If 35 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Can only be exchanged/returned when it is purchased at full price.
- Can be presented with Proof of purchase (Receipt and Image of Product, Packaging Box and Proof of delivery (if any)) MUST be presented to require Exchange/Refund or Return of Goods.
- Can only be exchanged for the same price products
- Refunded only when the item purchased is no longer in stock
- Must be returned in intact condition and packaging
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Please follow this instruction to Exchange/Refund or Return of Goods
1) Write your Exchange/Refund or Return Request Email with information of email and order number to initiate a return or exchange. Please use the email address associated with your order.
Please email us at firstname.lastname@example.org to explain your issue with evidences including images and unboxing video at the time of product arrival.
2) If your Exchange/ Refund or Return requirement is eligible with our policy, we will send you an email to notify you of the approval or rejection of your requirement.
Shipping: If you have to return Goods. Please send the box of Goods to our warehouse address at:
- 106 Robin Ln Apt D6 Hummelstown PA 17036
4) Please be informed that you have to pay the return shipping fee. No pre-paid shipping label.
5) Drop the package off at your local USPS or place it in your mailbox for pickup by the USPS to ship the package back to us.
6) If you are exchanging, please contact with our Customer service at email@example.com to be assisted for the replacement and we will ship them as soon as possible.
7) Limited return & exchange after 35 days.
Exchange (If applicable)
- Prepare all the evidences and proof of purchases (including images and unboxing video at the time of product arrival) and send them to our Customer Support team via firstname.lastname@example.org. Once your evidences and return are confirmed, replacement will be processed immediately.
- Please be informed that you do not have to pay the return shipping fee for exchange.
Return of goods (If applicable)
Refund (If applicable)- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- If the item is out of stock, a full refund (including product and shipping fee) will be applicable.
- The refund will be made via the same payment method that as used for your initial purchase. You will receive the return confirmation via email once the return has been completed. If you do not see a credit to your account within 14 days, please use this confirmation and present it to your banking institution so they may help you facilitate the process.
Late or missing refunds (if applicable)If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at email@example.com
Change/ Cancel order- If you change your mind and want to cancel/ change to other size, colors, or other products with same price, please contact firstname.lastname@example.org within 6 hours after placing orders. After 6 hours, no change/cancel requirement is applicable.
- All email sent to email@example.com will be handled within 1-2 business days. Please check your email regularly to get the support you need as soon as possible.
Sale items (If applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded